Cookies Policy

About cookies and this policy

Cookies are small text files or similar data files that may be placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device, remember certain information and support a more consistent online experience. Some cookies are created by the website you are visiting, while others may be set by service providers that support website functions, analytics, security or advertising.

In this policy, the word cookies includes cookies, pixels, tags, software development kits, local storage and other technologies that collect or store information on a device or help us understand how a website is used. These technologies can differ in how they work, how long they remain on a device and what information they may record.

Playio Casino may use cookies and similar technologies on its website to help the site operate, improve performance, remember preferences, protect accounts and systems, and understand how visitors interact with available content. The precise technologies used may change over time as the website, its features and supporting services develop.

This policy is intended for visitors and players in Australia. It provides general information about cookies and related technologies rather than a complete technical description of every file that may be used at any particular time. Where a cookie notice or preference tool is displayed, it may provide more detailed and current information about available choices.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may sometimes be linked with other information associated with your device, browser, account or website activity. Where that occurs, the information will be handled in accordance with our Privacy Policy and applicable privacy requirements.

How cookies may be used

Essential cookies

Some cookies are necessary for the website to function. They may support page navigation, secure areas, session management, account access, fraud prevention, system stability and other core features. Without these cookies, parts of the website may not work correctly or may be unavailable. Essential cookies may also help us remember information needed while you move between pages or use a particular feature.

These technologies may help identify a valid session, maintain security controls and detect unusual activity. They can also assist with load balancing and technical troubleshooting. Depending on applicable law and the way a cookie operates, essential cookies may be used without a separate consent choice because the website may not be able to provide requested services without them.

Preference and functionality cookies

Preference cookies may remember choices you make so that the website can provide a more convenient experience. Examples may include language settings, display preferences, cookie choices, notification settings or the point at which you last interacted with a page. These cookies are not always essential, but they may reduce the need to repeat the same selections during later visits.

If you delete these cookies or use a different device or browser, some preferences may need to be selected again. Disabling preference cookies may not stop the website from operating, but certain features may be less convenient or may not behave as expected.

Analytics and performance cookies

Analytics and performance technologies may help us understand how visitors use the website. They can provide information such as which pages are visited, how visitors move through the site, whether pages load properly and whether an error occurs. This information may be reviewed in aggregate or in a form designed to identify trends rather than individual visitors.

The information may be used to improve navigation, content, accessibility, reliability and the general performance of the website. It may also help us test changes, identify technical problems and understand whether information is easy to find. Analytics information is not intended to determine the outcome of a game or to replace any checks that may apply to an account or transaction.

Security, fraud prevention and compliance

Cookies and similar technologies may be used to support security and protect the website, players and service providers from misuse. This may include recognising a device or session, identifying automated or suspicious activity, protecting forms and helping investigate unauthorised access. These technologies may also assist with legal, regulatory, responsible gambling, identity or transaction processes where relevant.

Security-related information may be retained for as long as reasonably required for protection, investigation, dispute handling, legal obligations or other legitimate business purposes. Not all security technologies can be switched off through ordinary preference controls because disabling them could affect the safety or operation of the website.

Advertising and measurement technologies

Where used, advertising or measurement technologies may help assess the effectiveness of communications, understand website visits that follow a campaign, limit repeated content or present information that may be more relevant to a visitor. These technologies may be provided by third parties and may use a device identifier, browser information or activity on the website.

We do not use cookies to change the random outcome of games or to guarantee a result. Advertising and measurement choices may be subject to the settings available through a cookie notice, the relevant service provider or your browser. You should review those settings if you do not want optional technologies used for these purposes.

Your choices and cookie controls

When you first visit the website, you may be shown a cookie notice or preference tool. This may allow you to accept optional cookies, reject optional cookies or select particular categories. Your choices may be stored in a cookie or similar technology so that the website can remember them. If you clear your cookies, use a private browsing mode or change devices, you may be asked to make your choices again.

You can also manage cookies through the settings in your web browser. Most browsers allow you to view stored cookies, delete some or all cookies, block cookies from particular websites or block third-party cookies. Browser controls vary, so you should check the help or settings section of the browser you use for current instructions.

• Accept or reject optional cookies when a cookie notice or preference tool is available.
• Delete cookies that have already been placed on your device through your browser settings.
• Block cookies generally, or allow cookies only from websites you trust.
• Use browser settings that notify you when a website attempts to place a cookie.
• Review privacy and advertising controls offered by your device, browser or relevant service provider.

Blocking or deleting cookies may affect the way the website works. You may be unable to sign in, maintain a session, save preferences, complete certain forms or use some account and security features. If essential cookies are disabled, the website may not be able to provide all requested functions. Rejecting optional cookies should not normally prevent access to core website content, although some features may be limited.

Cookie preferences are separate from other choices you may make about marketing communications, account information, location settings or responsible gambling tools. Changing cookie settings does not necessarily unsubscribe you from communications or delete information held for other purposes. Those matters are addressed in the relevant website settings, notices and Privacy Policy.

Some browsers and devices offer a global privacy setting or an opt-out signal. The website may recognise certain signals where technically possible and where the setting is relevant to the technology being used. A browser signal may not apply to every cookie category, and essential security or functionality technologies may still be required.

Third parties, retention and updates

Some cookies or similar technologies may be placed by third-party providers that perform services for the website. These providers may support hosting, security, analytics, performance monitoring, content delivery, communications or other website functions. A third party may process information collected through its technology under its own privacy policy and terms. Where appropriate, you should review the privacy information provided by that third party.

Third-party technologies may remain on your device for different periods. A session cookie generally expires when you close your browser, while a persistent cookie may remain until it expires or is deleted. The length of time may depend on the purpose of the technology, the settings applied by the provider and the choices you make. We may review or remove technologies when they are no longer needed.

Information obtained through cookies may be used for the purposes described in this policy, our Privacy Policy, security processes, service improvement and legal or regulatory requirements. We take reasonable steps to handle information appropriately and to limit access to people and service providers who need it for an authorised purpose. No internet transmission or storage method can be guaranteed to be completely secure.

We may update this Cookies Policy when our website, technology, services or legal obligations change. The updated version will be made available on this page and may include a revised date or other notice where appropriate. Changes may affect the categories or purposes described here, so you should review the policy from time to time. If a new consent choice is required, it may be requested through the website.

If you have a question about cookies, privacy or the use of information on the website, please use the relevant contact or support option made available through Playio Casino. When making an enquiry, avoid sending passwords, payment details or other sensitive information unless it is specifically requested through a secure and authorised process.

This policy should be read with the Playio Casino Privacy Policy, Terms and Conditions and any notices displayed on the website. If there is a difference between a general description in this policy and a specific notice presented at the time of collection, the specific notice may explain the relevant technology or choice in more detail.